45 Grand Central Terminl New York

EN/Fr

Services

SERVICE ON-DEMAND

UNPARALLELED ON-DEMAND SERVICE SYSTEM

Need help while on water? Request same-day service and get back to sailing.

Hosting a skilled and specialized team of experts and a common target to become the preferred reference company, Selcom Marine ensures that its team of technicians is always up-to-date with the newest market developments and all international regulations through ongoing training programs. Our dynamic team has extensive real world experience with an impressive portfolio of advanced capacities, thus offering the right skills to solve the most complex maritime challenges and restore broken down systems or repair a faulty equipment.

OUR LEADING SERVICE SYSTEM

Our well-established 24/7 service structure enables us to support our customers anytime and anywhere. As a trusted service partner to multinational manufacturers, our technicians are trained and certified for performing installation and warranty repairs meeting regulatory standards thus providing seamless and unrivaled support around the clock. We also supply a full range of high-performance spare parts that are readily available to serve each customer and make sure each demand is not only met but also exceeded.

SPARE PARTS CENTER

We provide a full line of urgent and integrated spare parts, as an authorized representative of a large-scale portfolio of maritime Nav/Com OEMs. We have a large and comprehensive variety of marine spare parts in stock ready to be shipped and installed directly when you mostly need it.

QUALITY INSURANCE

Selcom Marine is committed to the highest standards of quality and pledges to commit to every project we are tasked to perform, in line with our long-held values premised on innovation, dedication, and excellence. We work based on certified QHSE management system and hold ISO 9001 (Quality management), ISO 45001 (Health & Safety) and ISO 14001 (Environmental Management) accreditation.

CONTACT OUR CUSTOMER SERVICE

Do you have a question about a product or a service? Our customer service team works around the clock to assist you with all your needs. Get in touch with us today!

SERVICE AGREEMENTS AND FIELD SERVICE REPRESENTATIVE

Selcom Marine provides Maintenance Support Agreements to boost the profitability of planning and maintenance and offer peace-of-mind solutions. We tailor our service agreements that revolve around the integration of on-board maintenance and remote support to help you efficiently optimize your daily operational costs and budget reliability of preventive and conditioned-based maintenance, and ensure your equipment is fully functional at all times and in all conditions. Our service agreements are all backed by the expertise of our world class team, the latest in operational knowhow, and expert insights.

As a Field Service Representative in the region to major multinationals, Selcom Marine takes care of all customer support tickets in various facilities. We plan, perform and document vessel and equipment maintenance at intervals complying with class and manufacturer requirements.

MANAGED SERVICE AGREEMENT

Our managed service agreement offers ship-owners peace of mind. Our professional team of skilled and expert technicians takes on an active role to offer you a priority service and ensure that you get the most out of your vessels and marine equipment to stay safe on the water. We protect the availability, safety, and efficiency of your equipment and always ensure that it is at peak performance to lower breakdowns and unpredictable costs. Tap into the expertise of Selcom Marine and let us do the heavy work for you!

PREVENTIVE AGREEMENT

We carry out preventive and proactive service to make sure that your NavCom equipment is functioning at optimal performance levels and is aligned with all regulations. We aim to always provide you with the latest high-industry standards and in-depth support for maximized flexibility and efficiency. Our team helps you avoid costly repair through advanced equipment health checks and detailed performance reports.

CONTACT OUR CUSTOMER SERVICE

Do you have a question about a product or a service? Our customer service team works around the clock to assist you with all your needs. Get in touch with us today!

CLASS SURVEY

RADIO, NAVIGATIONAL AND VDR SURVEYS

Selcom Marine has a team of qualified and trained supervisors to perform annual GMDSS radio surveys as well as navigational and VDR surveys, which are considered mandatory according to the Maritim International Organization and the country’s national authorities. All of the survey activities of Selcom Marine are included in our certified ISO 9001:2015 Quality Management System. All surveys are available upon request and repair is possible with our qualified technicians and a full range of spare parts readily available. In any unfortunate event, Selcom Marine can be instantly on-site to retrieve all VDR data for authorities, owners, and insurance companies.